Welcome to Itheon. These Terms and Conditions govern your access to and use of the Itheon website (https://itheon.lk), related product information, demonstrations, and Itheon Performance Monitor (ItheonPM) software and services where applicable.
By accessing our website or using our products and services, you agree to these Terms and Conditions. If you do not agree, please discontinue use of the relevant website or service.
1. About Itheon
Itheon provides enterprise IT infrastructure, network, application, and performance monitoring solutions designed to help organizations improve operational visibility, identify performance issues, and maintain service availability.
Itheon Performance Monitor offers capabilities including:
- Network and infrastructure monitoring
- Server and application performance monitoring
- Network traffic and bandwidth analysis
- Real-time alerts and notifications
- Performance reporting and analytics
- Infrastructure availability monitoring
- Network discovery and topology visualization
Product features and availability may vary depending on the software version, deployment environment, licensing agreement, and purchased services.
2. Website Usage
Visitors may use the Itheon website to explore product information, request demonstrations, contact our representatives, and access publicly available resources.
Users agree not to:
- Use the website for unlawful or unauthorized activities.
- Attempt to gain unauthorized access to website systems or infrastructure.
- Disrupt website functionality or compromise security.
- Copy, redistribute, or commercially exploit website content without permission.
- Submit malicious code, misleading information, or harmful content.
We reserve the right to restrict access where necessary to protect our website, systems, and users.
3. Software Licensing and Usage
ItheonPM software is provided under applicable commercial licensing agreements.
Customers receive only the usage rights specified in their respective licensing, subscription, purchase, or service agreements.
Unless expressly authorized, customers may not reproduce, redistribute, sublicense, reverse engineer, or modify proprietary components of the software.
Software licensing terms, deployment rights, maintenance arrangements, and support entitlements are governed by the applicable customer agreement.
4. Monitoring Services and Responsibilities
ItheonPM is designed to monitor the availability, performance, and operational status of supported IT infrastructure and services.
Monitoring results depend on factors including network connectivity, device accessibility, configuration accuracy, monitoring protocols, third-party systems, and infrastructure availability.
Customers are responsible for:
- Providing authorized access to monitored infrastructure.
- Maintaining appropriate network and system configurations.
- Ensuring that monitoring activities comply with applicable laws and internal security policies.
- Reviewing alerts, reports, and monitoring information before making operational decisions.
- Maintaining appropriate backup, disaster recovery, and business continuity arrangements.
ItheonPM is an operational monitoring solution and does not guarantee the prevention or detection of every failure, outage, security incident, or performance issue.
5. Data Privacy and Security
We recognize the importance of protecting customer information and maintaining appropriate information security practices.
Depending on deployment configuration, ItheonPM may process technical monitoring information such as device identifiers, IP addresses, system performance metrics, event information, and operational logs.
The collection, storage, processing, retention, and protection of monitoring information depend on the deployment model, customer configuration, and applicable agreements.
Customers remain responsible for ensuring they have the necessary authority to monitor their systems and process relevant information.
Personal information collected through the website will be handled in accordance with our applicable Privacy Policy and relevant data protection requirements.
6. Intellectual Property Rights
All proprietary Itheon software, website content, designs, documentation, trademarks, logos, graphics, and related intellectual property remain the property of their respective owners.
No ownership rights are transferred through access to the website, product demonstrations, or use of the software.
Third-party software and open-source components, where included, remain subject to their respective license terms.
Unauthorized reproduction, modification, distribution, or commercial use of protected materials is prohibited.
7. Product Information and Availability
We make reasonable efforts to provide accurate and updated information about Itheon products and services.
However, product descriptions, specifications, screenshots, features, technical requirements, and availability may change as products evolve.
Information published on the website is provided for general informational purposes and does not constitute a binding commitment unless expressly incorporated into a signed agreement.
8. Technical Support and Maintenance
Technical support, software updates, maintenance, implementation assistance, and other professional services are provided according to the applicable customer agreement.
Support coverage, response times, service levels, and maintenance arrangements may vary depending on the purchased support package.
We may introduce improvements, patches, security updates, and functionality changes as part of ongoing product development.
9. Third-Party Technologies and Integrations
ItheonPM may integrate with third-party operating systems, network devices, databases, applications, monitoring protocols, and external services.
The availability and performance of such integrations may depend on third-party products, APIs, licensing, configurations, and compatibility.
We are not responsible for failures or changes originating from third-party systems outside our reasonable control, except where otherwise agreed contractually or required by law.
10. Disclaimer of Warranties
The website and publicly available information are provided on an "as available" basis.
While we strive to maintain reliable products and accurate information, we do not guarantee uninterrupted website availability, error-free operation, or that all monitoring events will be detected.
Any express warranties applicable to commercially supplied ItheonPM software or services will be specified in the relevant customer agreement.
Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Itheon and the relevant product or service provider shall not be liable for indirect, incidental, consequential, or special losses arising from website use or reliance on general website information.
Liability relating to licensed software, implementation, maintenance, and support services shall be governed by the applicable customer agreement and mandatory legal requirements.
Nothing in these Terms limits or excludes liability where doing so would be unlawful.
12. Confidentiality
Customer-specific technical information, system configurations, credentials, monitoring records, and business information disclosed during product implementation or support activities shall be handled in accordance with applicable confidentiality agreements and contractual obligations.
Customers must protect their login credentials and promptly report suspected unauthorized access.
13. Changes to Terms and Conditions
We may update these Terms and Conditions periodically to reflect changes in our products, services, business practices, or applicable legal requirements.
Updated terms will be published on this website.
Changes to existing customer contractual rights will be governed by the applicable agreement and law.
14. Governing Law
These Terms and Conditions shall be governed by the applicable laws of Sri Lanka, subject to any mandatory legal provisions and any separate governing-law or dispute-resolution arrangements agreed with customers.
15. Contact Information
For questions regarding these Terms and Conditions, Itheon products, licensing, or technical services, please contact:
Itheon – Enterprise IT Infrastructure Monitoring
Bluechip Technical Services (Pvt) Ltd
Email: info@bluechip.lk
Website: https://itheon.lk
Company website: https://bluechip.lk
Address: No. 108, Nawala Road, Nugegoda 10250, Sri Lanka.
© 2026 Bluechip Technical Services (Pvt) Ltd. All rights reserved.